[Resolved]  DishTV — uninformed and forced locking of channel pack

Address:110092
Website:www.dishtv.in

In april 29 2018, i add rs 400 to my dishtv set top box (Vc# [protected]) via an online wallet.
I had 2 hd addons which have 30 day lock in period.
On jun 26 2018, i tried to remove these 2 addons but it did happen online.
Calling dishtv, i came to know that since i added 400 rs on apr 29, dishtv secretly and without my consent locked me to some promotion giving me just 7 days free over 3 month charge and have on their own converted 30 day lockin to dec 31 2018.
When i asked why was i not informed or consented, their response is that this is their decision and they cannot do anything about it.
Since last 2 days, they have been torturing me putting me on long 30-40 min. Holds whenever i call them, transferring me from one person to another, and only to come back saying nothing will be done.
This is absolutely not acceptable.
Requesting consumer court to help mw.
Thanks
Was this information helpful?
No (0)
Yes (0)
Jul 30, 2018
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2018
DishTV Customer Care's response
Dear Customer (023624a),

We are sorry for the experience you had. Please write to us about your problem with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Jun 29, 2018
Updated by 023624a
Check token no[protected] and you'll know what am I talking about
Jun 29, 2018
Updated by 023624a
Meanwhile I've sent the email as well to [protected]@dishtv.in
Jun 29, 2018
Updated by 023624a
Mobile no is included in my email to [protected]@dishtv.in
Complaint comments 

Comments

Check token no[protected] and you'll know what am I talking about
DishTV Customer Care's response, Jun 29, 2018
Verified Support
Dear Customer (023624a),

In order to assist you. Please share your registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    DishTV
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    72%
    Complaints
    5401
    Pending
    0
    Resolved
    3732
    DishTV Phone
    +91 12 0255 0000 [All Lines]
    +91 11 6001 3474 [Northern India]
    +91 44 6001 3474 [Southern India]
    DishTV Address
    FC-19, Sector-16A, Filmcity, Noida, Uttar Pradesh, India - 201301
    View all DishTV contact information