[Resolved] DishTV — uninformed and forced locking of channel pack | |||||
In april 29 2018, i add rs 400 to my dishtv set top box (Vc# [protected]) via an online wallet. I had 2 hd addons which have 30 day lock in period. On jun 26 2018, i tried to remove these 2 addons but it did happen online. Calling dishtv, i came to know that since i added 400 rs on apr 29, dishtv secretly and without my consent locked me to some promotion giving me just 7 days free over 3 month charge and have on their own converted 30 day lockin to dec 31 2018. When i asked why was i not informed or consented, their response is that this is their decision and they cannot do anything about it. Since last 2 days, they have been torturing me putting me on long 30-40 min. Holds whenever i call them, transferring me from one person to another, and only to come back saying nothing will be done. This is absolutely not acceptable. Requesting consumer court to help mw. Thanks Was this information helpful? | |||||
Jul 30, 2018 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Jun 29, 2018 DishTV Customer Care's response Dear Customer (023624a), We are sorry for the experience you had. Please write to us about your problem with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out. Regards, Online Team DishTV | |||||
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In order to assist you. Please share your registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.
Regards,
Online Team
DishTV