[Resolved]  DishTV — worst customer service

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

My dishtv set top box is giving problem since last week of august, 2019. When i contacted dishtv, they told that their technician will visit to resolve the problem and the charges for the same would be rs 200+gst. When i refused to pay the visit charges, they agreed to arrange technician visit free of cost (Foc) but told the if the set top box needed to be replaced, i would have to pay for that. But i didn't accept their officer and denied to pay set top box charges as well. Then they said both the above services (Visit+replacement of stb) are foc. Then their first technician came and according to him stb needs to be changed and he asked for money and went back. Next time another technician came and according to him my stb was ok but adapter needs to be replaced and demanded rs 330/- for the adapter. Actually as a general practice at dishtv, they force the customer to cough up some money by any means. I don't understand that why should i pay for the repair of their equipment for which i pay monthly rental in the form of recharge.

I have decided not to take the services of dishtv and looking forward to launch jio service.

Pawan sudha pathania
Mob: [protected]