[Resolved] DishTV — yearly subscription

[Resolved] DishTV — yearly subscription

K Krishnan KS from Delhi, Delhi

I have submitted complaint vide dish tv customer care ticket no[protected] but so far no action has been taken. I have renewed my dish tv subscription in last week of nov'17 for a period of one year. At that time, it was informed that ten sports channel will be charged wef 1st of dec'1 and presuming that ten sports channel cost was also included in the subscription. But now the channel was removed because i need to pay again. Whereas sony channel issuing a statement to the effect that "customers should demand from the dish tv" operator to include the ten sports channel in the subscription. Was this information helpful? No (0) Yes (0)
Mar 12, 2018 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Feb 01, 2018 DishTV Customer Care's response Dear Krishnan KS, Hope you are doing good. We are sorry for the experience you had. Please write to us about your problem with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out. Regards, Online Team DishTV Verified Support Feb 07, 2018 DishTV Customer Care's response Dear Krishnan KS, As per our conversation on [protected], informed you that due to increase in the input cost, Sony Ten channels are not available in Base packs and can only be offered on add-on basis since 1st Dec. 2017. However, as our old and valued Subscriber, they can get Sony Ten channels at Rs. 10/- or 20/- (SD / HD) from 1st Dec. 2017. Moreover, a Scroll has already been given to Sony Ten channels from 25th Nov. 2017 regarding removal of Sony Ten channels from base packs. Moreover, Sony, Ten 1 Free activated till 25th Feb. 2018 and waiver of Rs. 90/- given to provide Sony Ten 1 on Free basis until next renewal date. Regards, Online Team DishTV Mar 19, 2018 Updated by Krishnan KS In my earlier complaint it was informed that As per the Dish TV, sony Ten 1has been provided on free basis until next renewal date i.e. in the month 30.11.2018 where as it has given the connection till feb'18 for a month and disconnected again. Why Jul 06, 2018 Updated by Krishnan KS The complaint has not been resolved yet. Dish TV has increased the monthly subscription i.e. from Rs.590/- + Rs.25 Malayalam HD channel to Rs.600+Rs. 25 from Mar'18. . They had given Rs.90/- as discount and started recovering Rs.10/- per month as such I have been given a loan of Rs.90/-. Now they are charging Rs.600+10 (for the discount) whereas it should have been Rs.590+10), . When questioned the call center agent initially confronted but later informed that the matter has been processed with higher ups. So far no information has been received from higher ups;
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Krishnan KS

from Delhi, Delhi

What about the customer care ticket no[protected ? why no one has called so far?

Krishnan KS

from Delhi, Delhi

Hi

Inspire of your assurance dish tv is charging every month Rs10/- March, April May. Giving false assurances is not good for the big companies like yours as wells it tentamounts to cheating the customers. Due to your mistakes repeatedly I would request you to provide all ten 1;2;3 channels for free till my rext renewal date I.e Nov’18

DishTV Customer Care's response, Jun 9, 2018

Verified Support

Dear Krishnan,

Our team contacted you on 8130849430 and informed you that the amount of Sony Ten 1 channel will be charged at ₹10 per month. Also, as seen in your statement of account, we have already given a waiver of ₹90 for 9 months subscription of the mentioned channel. Do let us know in case you need any further assistance.

Regards,
Online Team
DishTV