Dmart — faulty product

 
2 Reviews
 Poojajadav on Jun 7, 2018
They have provided a product to me mentioning it’s a cooler and it works only as a fan. Not to be surprised that they would not add water and help you get it checked completely before you take it home. Once you are back to the store to tell them that it is not working fine they tell you to get it serviced and not replaced as the product may have gone wrong.
Why should a customer beat the cost of the product being faulty in a dayan time

Complaint Status


[Jun 07, 2018] D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.
Updated by Poojajadav, Jun 07, 2018
Its very surprising that the store has started giving me a demo now after i have decided to return the product. Which is just a recovery stunt and not really customer service.
Updated by Poojajadav, Jun 07, 2018
Check the images of product being tested after sales for justification to continue the harassment

faulty product
faulty product
faulty product
Updated by Poojajadav, Jun 07, 2018
Moreover now the product is being gilded by the company mentioning it’s not their fault and they would not bear the cost of selling a wrong product.
Updated by Poojajadav, Jun 07, 2018
The only thing I have with me is the bill coz the cooler is being held back by dmart and it’s staff.. it hasn’t been returned to me
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Comments

If you gona bill large quantity from express counter then dont use express counter name, basket only is the logo hear but your employee accept trollies as well

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    Dmart - faulty product