Dmart Ready — [protected] I cancel my order but refund is not intiated

Address:	gaur city2
Website:	www.dmart.in/orders/128924081

I did the order on 23 march, it was suppose to be delivered on 25th march but till now no delivery, i call the customer care also response of customer care was very poor, they are not able to contact delivery agent...as per policy it was to be sent within 24 hours..i have cancel the order but still no refund is provided till now