[Resolved] Domino's Pizza — Amazon pay amount deducted but order not confirmed | |||
I placed an order on domino's pizza app on 1st july 2020 for an amount rupees 578.0 After getting redirected to amazon pay website from dominos app and entering my details, the amount got deducted and i received a flash message on dominos app as 'error'. The order failed. I contacted customer care and they confirmed that they have not received any order from my number. I got a cashback of rs: 20 Amazon pay order id: p[protected]. I am also attaching a confirmation e-mail from amazon pay balance. Please refund the amount. Was this information helpful? | |||
Jul 5, 2020 Complaint marked as Resolved The branch manager from the nearest branch of Domino's (to my house) called and apologized. He informed me that the amount will be credited to my account in the next 4-7 days. Later in the evening, the customer care called me to inform that the issue they will resolve this issue at the earliest. True to their words, the amount was credited back to my account in the next 3 days itself. Domino's Pizza customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
Same incident is happening with me. I order on Domino's app with pay option through Amazon pay. It was directed to Amazon pay and the money got deducted but order wasn't placed in the domino's app. Have filed for support complaint with Domino's customer support. Said any amount deducted will be credited within 7 days. Hope it's true.
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