Domino's Pizza — Amount not yet refunded

Address:	Gurgaon, Haryana
Website:	www.dominos.com

I went out into one of the outlets of dominos in gurgaon.
First time i paid rs 552, the amount was debited from my account but order was not placed as receipt was not generated so i ordered again. This time again amount was deducted but this time order was also placed successfully, i was told that my amount which was debited first time will be refunded back into my bank account but it is still not returned back. I have both the reference number provided by bank for the orders.
I have already placed this complaint on their email id and the reference number which i got from dominos was -2918814 but no no action is taken from their side.
Kindly look into the matter.
Also, if any additional information is needed, then let me know.