Domino's Pizza — bad service and twice payment deduction for no order

Address:

Worli Gopchar Coop Hsc, A/402, Dr A b Road,, Worli, Mumbai City, Maharashtra, 400018

Dear team,

I have given pizza order on thursday night of march 21, 2019 via dominos mobile app twice for which payment was deducted from my account. Details of payment made are attached below.

Further since the order was pending for first order i had called dominos worli outlet for confirmation but the executive said of having not received the order and informed to place second order again from the app. Hence i placed same order again from the app which again got failed and money got deducted again.

After calling the outlet again the executive started speaking rudely and said they have not received the order. I insisted on helping me for placing the order but she hang up the call. After making repeated calls by me and my brother again to place the order over the phone the executive kept hanging up the call. When my wife started speaking the executive responded saying order will take 1 and half hour and again hanged up the call. My wife called again and when i insisted on speaking with stores manager the executive replied saying he is not available and hunged up the call again.

This attitude of the executive was really uncalled and unprofessional. This type of behaviour towards customer is not acceptable and i need justice and my money back. I am really disappointed with the dominos service after this incident.

Not to mention that the worli outlet is really not at par with other dominos outlet as to its service and pizza qualities. I must have made numerous complaints before yesterday complaining on the pizza quality and now this type of attitude executive shows toward customer was really not called for.

I am attaching all the screenshots of order placed twice and payment messages towards the same. I expect justice and action action the executive of worli dominos outlet.

Awaiting for positive response.

Regards,
Kunal u pathare
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