Domino's Pizza — complaint regarding late delivery

Address:

Bhilwara, Rajasthan, 311001

I am muskan intodia, living in bhilwara district of rajasthan.
I have complained regarding late delivery order for like four to five times but my complaint has not been heard and even the manager told me that he will be giving only 300 rs of reorder over my complaint... I want my total refund other the compensation of the hours spend on complaining about these petty issues... I am very disappointed and frustrated with dominos after such an incident... I will briefly describe two of the cases which i have gone through..
Case 1:
Order no 213. I ordered veg paradise and mexican green wave pizza along with butterscotch mouse cake in jaipur... But the restaurant only provided with pizza saying that they are out of butterscotch mouse cake alongwith exceeding the delivery time.. The delivery boy reached after 50 minutes of order... The pizza got so cold we couldn't even have a bite and even the refund of the bill is not yet sanctioned... The order was prepaid...

Case 2 :

Order no 96. I ordered a butterscotch mousse cake, garlic stuffed breadstick, chessy dip and crinkle fries in bhilwara, rajasthan... Of which i got choco lava cake instead of butterscotch cake... With a late delivery at 40 minutes approx... The food items got so cold and even the butterscotch mousse cake was not provided... I complained the boy regarding the refund but no action has been taken so far... The manager of bhilwara (Deepak) called and said... Mam we cannot give you whole refund... We can only provide you rupees 300 reorder in case u want to order again and nothing else can be done...
Is this the way dominos talks to its customers as if it's the customer's fault... This is all # and i want the manager to apologize to me...

I am feeling so angry of all these matters and i want actions to be taken on both these matters.. I want my refund along with compensation anyhow...