Domino's Pizza — denied refund for late pizza delivery as advertised on product

Address:

Domino's, Near karve statue, Kothrud Pune, Pune, Maharashtra

The service we have order was shown as applicable for the refund if the Pizza was delivered later than 30 minutes and it was delayed by 15 minutes apart from estimated 30 minutes. The company accepted the claim and registered a concern initially, but now they are denying the refund saying they have changed the policy etc etc. Domino's ticket number 10092729.