Domino's Pizza — Disappointed with the service (Multiple Issues)

Address:

GHMC, Shop No G-1,Ground Floor, AVNIS SREERANGANADHA DVR ECO-GRAND LAKEVIEW MALL Sy.No.135 & 136, Nanakramguda, Under, Hyderabad, Telangana 500032

This is the email that I have sent Domino's. It showcases my concern in detail.

Dear Domino's,

I am Garima Jain, a very unsatisfied Domino's customer. I am writing this mail to complain about the Domino's store in Hyderabad. There are four complain regarding this particular store and they have been informed about the three but for the forth complain it has been very difficult, hence this mail.

Address: GHMC, Shop No G-1, Ground Floor, AVNIS SREERANGANADHA DVR ECO-GRAND LAKEVIEW MALL Sy.No.135 & 136, Nanakramguda, Under, Hyderabad, Telangana 500032

Complain 1:

Order Number: 36
Ordered from account: Garima Jain
Order details: (PFA image as "Order_36_Details")
Complain Id: #653116
Date: 20th April 2021

What happened? : The order was delivered on time and there were no missing items. But the garlic bread was uncooked. The store was informed about the same and they said that the reason this happened was because their cook was not working that day (basically on leave). They assured me that the money for the garlic bread will be refunded to my account but guess what, it never happened.

How it affected the consumer? : I got stomach infection and was sick for 4 days.

Complain 2:

Order Number: 89
Ordered from account: Ankit Jain
Order details: (PFA image as "Order_89_Details")
Complain Id: #729395
Date: 7th May 2021

What happened? : The order had no missing items but the delivery was late. When my husband, Ankit Jain, raised a complain, we got a complain id but it was never resolved. There was no follow up mail or call from Domino's.

How it affected the consumer? : The trust of timely delivery and on customer service went down a little.

Complain 3:

Probably, the biggest mistake that Domino's could have made, esp. in India.

Order Number: 101
Ordered from account: Ankit Jain
Order details: (PFA image as "Order_101_Details")
Complain Id: NIL (The store was directly informed)
Date: 4th June 2021

What happened? : The order was delivered on time and there were no missing items. As you can see, I ordered Paneer Tikka Stuffed Garlic Bread but instead I got Chicken Pepperoni Stuffed Garlic Bread (PFA 3 images named "Chicken_Pieces"). Being a Jain who follows Jainism, this mistake from Domino's corrupted my religious beliefs. When the store was informed about it, they gave me a refund on the garlic bread in my Domino's wallet.

How it affected the consumer? : It is against my religion to consume any kind of meat, being a Jain. Domino's incompetent staff and store tainted my religious principle.

Complain 4:

Order Number: 195
Ordered from account: Ankit Jain
Order details: (PFA image as "Order_195_Details")
Complain Id: 971710
Date: 13th June 2021

What happened? : The order was delivered on time but the items that were delivered were wrong and missing. The Veg Parcel was not delivered and there was no refund for the same. The order that I placed was for Cheesy Dip but I was given Cheesy Jalapeno Dip instead ( PFA image named "Wrong_Dip"). The garlic bread was uncooked and with little to no garlic seasoning (PFA image named "Uncooked_Garlic_Bread"). I called the store multiple times on 13th June 2021 but there was no response from the store. I tried calling 3 numbers: [protected] (number on the bill which doesn't even has 10 numbers), [protected] (Manager's Number) and [protected] (Google Maps). I tried calling the number on Google Maps but there was no response. No one answered the call so I tried Manager's number, which was switched off. After trying calling for a while, at 21:10, the number on Google Maps was turned off and the Manager's number was switched on. The manager did not answer any of the call and instead kept disconnecting the call and sent message saying "Sorry, I can't talk right now" (PFA image named "Manager_SMS"). After trying for few more times, I registered my complain from the Domino's Mobile App. Till now there is no resolution and the store is still not picking the call nor taking any responsibility for the same. (PFA screenshots of the call log).

The contact information for the store on Domino's website is [protected]. This number is unavailable and when called the operator says "Please check the number you have dialed". Also, the customer care number on Domino's India website is[protected]PFA image named "Wrong_Cust_Care_Number". When called the executive said that they are some contracted and they do not work for Domino's India.

How it affected the consumer? : I no more wish to provide Domino's the benefit of doubt. Loss of trust and brand loyalty.

There have been way too many mistakes from the same Domino's store. I request you to look into the matter and I want a resolution for the same as soon as possible for me personally. I no longer wish to provide any benefit of doubt to the store and I no longer wish to think that it is an honest mistake. I let go the chicken mishap but now I need you to give me a resolution of the same. Also, I need you to look into the store, it's profile and the employees. I want some strict actions to be taken against the store from your end. Please analyze the number of direct store and customer care complains for the store. Either change the whole staff or close down the store as it is spreading bad brand name and corrupting people's religious beliefs. If any strict action is not taken from your end, unfortunately, I will have to contact the officials of the area/state.

Unsatisfied Domino's Consumer,
Garima Jain