Domino's Pizza — order delivered late and refund not received

Address:401303

I had ordered 2 pizzas on 04 feb 2019 = rs. 292, order no. 47.
Domino's outlet - virar west.
Order was placed using domino's mobile app and payment was made through paytm.
Please refer the screenshots attached of order and payment receipt.

Order was delivered late by 7-8 minutes.

Delivery boy argued that he is on time, but later he agreed that he was late and he agreed that refund will be processed in a week.

Its been more than 12 days today, but i have not received any refund from domino's pizza.

This was my last order to domino's, as order was delivered cold and delivery boy argued that he was not late. Poor service from domino's.

I want full refund of this order.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Domino's Pizza customer support has been notified about the posted complaint.
Complaint comments 

Comments

My pizza order no 54 dated 12.02.2019 (order time 5.27 on) was delivered after 1hour at 6.30 online payment was made through net banking please refund my amount as it was delivered against your guranteed time of 30 minutes. k c bharati mobile no [protected] c 6 SBI officers colony sector d/s sitapur road Lucknow Uttar Pradesh

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Domino's Pizza
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    6563
    Pending
    0
    Resolved
    724
    Domino's Pizza Address
    No.38, Ground Floor, Bull Temple Road, Basaveshwara Temple Road, Basavanagudi, Bangalore, Karnataka, India - 560004
    View all Domino's Pizza contact information