Domino's Pizza — order was not even delivered and they say order was delivered

Address:jalgaon maharashtra, Jalgaon, Maharashtra, 425001
Website:www.dominos.co.in

Order was not even delivered and they say order was delivered.

I ordered on 21.37 and on 21.42 i got and update order is out for delivery and on 21.57 i got and update that order was delivered and it was not so.
Delivery boy came after 30 mins and to sort the matter they asked for partial payment, it was supposed to be free. He asked that i should pay or cancel the order.
So, order was cancelled forcefully and i had to sleep hungry.
I had to sleep hungry.

Order id 295 dated 22.02.2020 from jalgaon store, maharashtra.
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Is it been allowed to charge for paper bag?? I taken up order take away. Without paper bag its not been possible for me to take these boxes.
I asked for.paper bag they charged rs. 12 for it.
Ia it been allowed as per norms????

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