[Resolved] Domino's Pizza — payment successful but order not placed
Nanarm1994 on Jan 2, 2019
I had ordered pizza worth RS.239 on December 28 2018 through Domino's website. Payment was made via Free charge wallet. Money was debited and transaction was shown as successful but Order did not get placed. On contacting Domino's customer care and the restaurant from where I tried placing the order, I was told no order was received from my number and a refund would be made within 5 days. No refund has been received yet, neither has any intimation made regarding the order or the refund. Please initiate the refund asap.
Complaint marked as Resolved Jan 4, 2019
Thank you for the quick resolution of the complaint. Posted the complaint on Wednesday night. Received an SMS this morning from Dominos saying the amount will be refunded and amount was credited to my Freecharge wallet by afternoon.
[Jan 03, 2019] Domino's Pizza customer support has been notified about the posted complaint.
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