Domino's Pizza — Refund not provided after online transaction got cancelled due to technical issues | |||||
My name is Tamu Sutterwala, phone no. [protected], registered on Dominoes under this e-mail id. [protected]@gmail.com. I'm writing this e-mail to show you all the evidence I have regarding the transaction failure, and the lack of any refund from Dominoes, that occured while I was ordering a pizza online on 27th Dec '16. PS: I wrote this as an email to a local Domino's employee 1) HDFC bank debit for the Pizza order on 27th Dec under the Ref nos. 334305, 331647 and[protected] in the pdf bank statement attached. 2) Dominoes online website profile order history mentioning all 3 order failure with transaction nos. [protected], [protected] and [protected] respectively. 3) emails from Dominoes informing me about the order failure and respective transaction nos.: cd[protected], cd[protected], cd[protected] 4) Paytm wallet history - I had used Paytm wallet as a channel for the dominoes payment - where it is clearly mentioned how I had first transferred money from HDFC to my wallet ( Cash Txn ID [protected], [protected] and [protected] respectively) and how Paytm transferred the money to JFL all 3 times ( Jubliant Order #c0fbbec1b85366502fdd & Paytm Cash Txn ID [protected], Jubliant Order #26d99dc14502edf101bb & Paytm Cash Txn ID [protected] and Jubliant Order #b31e3866b8c755b5726e & Paytm Cash Txn ID [protected] respectively ) Now, as you can see from the Paytm wallet screener as well as my HDFC bank statement or even my e-mails as well as your own website's order history, there is no evidence available to me that Dominoes has conducted any sort of refund from its end. Therefore, I request you to look into this matter promptly. In plain and simple English, Give me my money back. Or give me a proof that you have you've conducted the refund procedure on your end. Was this information helpful? | |||||
Domino's Pizza customer support has been notified about the posted complaint. | |||||
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No.38, Ground Floor, Bull Temple Road, Basaveshwara Temple Road, Basavanagudi, Bangalore, Karnataka, India - 560004
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