Domino's Pizza — regarding late delivery of my pizza order id 316 on 19/05/2018

Address:	Kolkata, West Bengal
Website:	dominos.co.in

I am a regular Customer of Domino's Pizza and order frequently from Domino's store.

However, This time I have faced a lot of inconveniences due to very Poor service offered by one of your Domino's outlet of DLF-1 New Town Kolkata.

I have ordered a Veg Extravaganza Medium Pizza (prepaid) on 8:50 PM 19/05/2018.

However, I got my Pizza on 10:10 PM 19/05/2018 that too after follow up with Domino's India helpline at[protected].

The helpline guy also had no clue for the status of my order and said that you will get the Refund since it is a prepaid order and the order is late. But my Concern here is that I have got a cold Pizza and that too after 1 hour 20 minutes and on top of that the delivery guy was very casual about it and said that it happens as we have my orders.

The delivery guy didn't give me any delay token, Nor anyone from the outlet called me to inform that pizza will be a delay. Very Unprofessional!

I didn't expect this from a brand like Domino's. I was brand loyal and a frequent buyer from Domino's but after this, I would have to think twice before placing an order with Domino's.

Moreover, I didn't even get any refund as promised by Domino's helpline guy.

Also, there was no response from Domino's despite the mail sent by me on 19/05/2018.

Regards,
Vineet Verma
[protected]