Domino's Pizza — Regarding Payment

Address:New Delhi, Delhi, 110075
Website:Domino's Pizza

Dear Domino's
Very sorry to say the working of domino's outlets of sector 5 and sector 12 of Dwarka, New Delhi. We are the regular clients of domino's since long and Domino's provided us the beautiful services.
On 6th of December 2016 at around 7:30-8:00 pm we ordered a pizza online from sector 5 Dwarka, the order was booked and the payment was made online. After a few minutes, they called us and reconfirmed our order and then refused to deliver the pizza to our residence sector 7 and told us that they don't serve in sector 7 and about payment they said that it will be refunded within 7 working days.
Then again we ordered a pizza from another outlet which was of sector 12. The same scene happened again and they repeated the above story that they don't cover our area and told that the payment will be refunded within 7 working days.
I waited to get the amount refunded for 15 days but it didn't happen yet. I made so many phone calls to both of the outlets but every time the in charge said that the server is not working.
Ultimately with a very heavy heart, I had to make the complaint through the mail with the request to get my money back. You can confirm this from the concerned outlets. Hoping the earliest response from your side.
I don't want to defame domino's so please again I'm requesting to refund my money as soon as possible.
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