Domino's Pizza — rude staff

Address:

Mumbai City, Maharashtra, 401107

So today afternoon i ordered a regular size 5 pepper pizza and a cheesy dip at 2:11 pm from zomato order no. [protected]. The order delivered at 3:20 pm after me making 3 calls. The pizza was cold as unexpected and the cheesy dip was not delivered at all. After lodging complaint on the number[protected]Zomato recommended) the lady kept on arguing that the cheesy dip was in the garlic bread box wherein i did not order any garlic bread at all. And when i ask for a refund of my undelivered cheesy dip she had the audacity to disconnect my call thrice and while disconnecting she laughed too. This is how your staff has been trained? Is this your company standards? I have always been a fan of domino's pizza but let me tell you this was the worst experience i ever had! Need a refund asap! Phone no : [protected]