[Resolved] Dot Cabs — Overcharged for my trip

chandu shamji

Address:

Hyderabad, Andhra Pradesh

Hi All, I have used DOT Cabs service on the 24th of December from Secunderbad Railway station to Madhapur via Manikonda. The customer service representative of DOT Cabs has recommended me to go for the Rs.600/- (Two hour Package) since my trip was via Manikonda (drop). At the end of my trip at Madhapur, the driver of the taxi (Habeeb Tay) has collected an amount of Rs.1300/- from me for the entire trip cost. I paid the amount without a second thought thinking that it was the actual cost of the trip. I called the billing department of DOT Cabs to send me the detailed bill for the above billed amount and to my surprise, I see that the driver has billed only for Rs.600/- as the trip cost and not for Rs.1300/-. I have written a complaint to the billing department of DOT Cabs and also to the Feedback section on their website. I have not heard back from them yet. My Booking Confirmation number - 0022 DOJ- 24th Dec 2014 I want to post this complaint to help other people not to become a scapegoat like me. I recommend you to call the customer service of DOT Cabs if you feel that you are being overcharged for the trip before you could pay the money to the driver. I hope this message will reach to the management of DOT Cabs. Regards Chandu Ph:[protected]

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Aug 14, 2020

Complaint marked as Resolved

Jan 02, 2015

Updated by chandu shamji Hi All, I have used DOT Cabs service on the 24th of December from Secunderbad Railway station to Madhapur via Manikonda. The customer service representative of DOT Cabs has recommended me to go for the Rs.600/- (Two hour Package) since my trip was via Manikonda (drop). At the end of my trip at Madhapur, the driver of the taxi (Habeeb Tay) has collected an amount of Rs.1300/- from me for the entire trip cost. I paid the amount without a second thought thinking that it was the actual cost of the trip. I called the billing department of DOT Cabs to send me the detailed bill for the above billed amount and to my surprise, I see that the driver has billed only for Rs.600/- as the trip cost and not for Rs.1300/-. I have written a complaint to the billing department of DOT Cabs and also to the Feedback section on their website. I have not heard back from them yet. My Booking Confirmation number - 0022 DOJ- 24th Dec 2014 I want to post this complaint to help other people not to become a scapegoat like me. I recommend you to call the customer service of DOT Cabs if you feel that you are being overcharged for the trip before you could pay the money to the driver. I hope this message will reach to the management of DOT Cabs.