Dotcabs — Non recceival of cab in time for pickup

Address:	Hyderabad, Andhra Pradesh, 500035
Website:	dotcabs.com

I booked a cab for dropping at Hyderabad International Airport. Booking time: 08.08 PM. Booking Date: 26.04.16. Booking Ref: B000312; Package: Rs. 500 (30 Km). Scheduled pickup date / time: 27.04.16 / 04.15 AM.

I Received SMS at 01.06 AM on 27.4.16 stating that cab no. AP22TV2006, Chauffeur: Raju V, OC No: 2006 will attend me.

I contacted the driver at 03.31 AM and understood that the vehicle was assigned to some other customer and immediately contacted the customer care[protected]at 03.33 AM and asked him to give me the contact no. of the driver. The person attended the call said not to worry, plenty of time is there, vehicle will come at scheduled time and details of driver will be sent to me shortly.

I Received SMS at 03.45 AM stating that cab no. TS07UA7230, pilot: Mohd Rayee, DC: 776 will attend me.

I became ready for the journey and tried to contact the driver at 04.12 AM, but the driver is not responding to my calls.

So I again contacted the customer care at 04.14 AM and informed the matter. Customer care person put me in line for 7 minutes 1 second and could not give me any solution. My scheduled pickup time has already lapsed. As the time for my check-in at the airport is fast approaching, in vain, I tried for an alternative and booked UBER cab and immediately he picked me and dropped me at Airport in time that too at a much cheaper price of Rs. 300. Otherwise I would have missed my flight.

My point here is I booked cab 8 hours in advance and my booking was confirmed. Even after confirmation of my booking, how the vehicle assigned to me was changed to another person. I contacted customer care at 3.33 AM, but the person is very casual and did not take up the matter seriously so that my pickup vehicle comes in time. Had the customer care persuaded the matter in time, I would have got the vehicle in time.

I tried to make a complaint through mail id: “dotcabs.com” but the mail is not being sent to the recipient stating that “wrong address”. I also tried to lodge complaint through feedback menu in their website, but could not succeed. Typically, their website does not give any information regarding “how to lodge a complaint”. No mail addresses are displayed in their website.

Is this the way of running business? You are putting customers in great difficulties and very casual in your approach. If this is the way of doing business, you may have to wind-up your business very shortly. I will post this in the social media.

GRK Pillai.
[protected]