[Resolved]  Dotzot — fake delivery attempts.

Dotzot agent of Kuttoor, Pathanamthitta called me and said there are 2 packages and I should collect it. I told him that there is security Mr Matthew at the given address and he has to drop it with him at the same address. He cut the phone, and that was 2 days back and today falsely claimed 2 times that delivery attempted, but client out of station. I have been calling him [protected] nearly 20 times over the last two days but he is not picking up the phone. the mobile number dotzot gave me was of another agent in the same district mobile [protected] but different office who had no idea about my parcel. I have informed industry buying, who sent the parcel (Mrs Ritu and Mr Praveen) who told me they will look in to the matter. I tried calling all the various numbers of Dotzot, local thiruvalla, Pala, kerala, Bangalore and customer care, and no one is picking up the phone...It is crazy. I have never seen such an incompetent courier service in my life!! Please be warned. I willnever recommend anyone to use Dotzot.
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Sep 21, 2018
Complaint marked as Resolved 
DotZot customer support has been notified about the posted complaint.
Verified Support
Aug 17, 2018
DotZot Customer Care's response
Dear Customer,

We regret for the inconvenience;

With the limited information which can be viewed in your email.

We request you to provide us the Airway bill number of the shipment to assist further.

Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply

Yours sincerely
Customer Service - DotZot
Complaint comments 

Comments

I am received your medicine SBL Drops No 3 Urinary Track Infection (30ml) today, but 4 bottle in to 2 bottle is burst, Item ID OD[protected]. Order ID OD[protected] Order Date 29/07/2018 my name is Satya Pada biswas, House no. 195a, acharjapara (battala), po= halisahar dist. north 24 parganas.

The Dotzot tracking ID of the item Wellton Healthcare Attendant Chair Cum Bed WH1170 Qty: 2 are[protected] and[protected]. Kindly let me know present status.
Dr TKJ
I want for both eAr, earphone but its a single, or u added double earphones

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