Dr Batra's — Not availing the treatment , Need refund

Address:

Indira Nagar , Bangalore

I availed the hairfall treatment plan from dr Batras for female pattern hairloss . I did the video consultation with the doctor and later same day paid Rs 18, 000 for 1 year treatment on 12 June 2020.
For the 1 st month the medicines were corriered and I started following the med and also the shampoo, oil ( to be paid separately ).

Couldn't go to the clinic due to Covid pandemic and later being shifted to native.

So continued the med for 2nd month .
I couldn't see any difference in the hairfall.

Due to the changing working hour nature of my job ... I am not able to continue the treatment, so decided to discontinue after availing the treatment for 3 months.

I never visited the clinic or met the doctor in person but still everymonth I get a greetings message from the clinic "Thankyou for visiting the clinic " and when I asked them as to why am I receiving this ...they said, they just send it every month.

I contacted the clinic 3 times to communicate the that I want to discontinue the treatment... everytime they said the concerned person is away and I will get a return call ...which never happened.

Later I talked to the doctor...she is kind of forcing me to continue the treatment . And when I asked for the refund, she said Since I paid for 1 year it's already feeded in the system for 1 year and so they can't initiate the refund .

I availed the medcine only for 3 months (3*1500 = rs 4500 ) . I want to discontinue the treatment and I want my money back ( remaining rs 13, 500 ).
Please consider my request .

Patient Code :[protected]