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Dr Batra's

Dr Batra's — Unhelpful staff and no clear information

Address:560066

Hi Team,

I have registered for 2 years of treatment plan. I am on medication since one year now. Not even slightest improvement in my health.
Also, I will be travelling abroad for one year, hence I want to discontinue the services. When I called the clinic staff is not sure about cancellation process. I went to hospital thrice, sometimes they say cashier is not there sometimes doctor will not be there. Sometimes they are not aware what to do in such cases. I have already paid 25, 000/-, Please repay the remaining amount.

Let me know how to proceed with this.
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Dr Batra's customer support has been notified about the posted complaint.
Jan 04, 2017
Updated by ShrutiAP Today I called the Whitefield clinic and the person is saying they will review my email today. And number is [protected].
If the issue is not resolved I would be going to Consumer forum.
Complaint comments 
20 Comments

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Comments

Dear Shruti,

We are concerned to note your feedback. We value the time and trust you have invested in us. Kindly share with us the clinic details along with your patient ID and we will look into your concern.

Regards,
Dr Batra’s® Team
Reply
Hi Team,

Clinic Address: No. 120/B, Ground floor, Opp Sri Satya Sai Institute of Medical Sciences, Epip Area, Pattandur Agrahara, Bengaluru, KA 560066

Name: Shruti Puranik
I will get back to you with the patient ID shortly.

Thanks,
Shruti
Reply
Dr Batra's Customer Care's response, Jul 8, 2016
Verified Support
Dear Shruti,

Thank you for sharing your clinic details. We will look into your concern.

Regards,
Dr Batra’s® Team
Hi Team,

My patient ID:[protected]

Regards,
Shruti Joshi
Reply
Dr Batra's Customer Care's response, Jul 13, 2016
Verified Support
Dear Shruti,

Thank you for sharing your patient ID. We have noted your concern. Please be assured, we will look into it.

Regards,
Dr Batra’s® Team
Hi Team,

Any update on this?

Regards,
Shruti Joshi
Reply
What happened team? You got patient ID and then stopped looking into it. Atleast respond you won't be giving the money back. Really worst .. I will not recommend anyone to go for Batras.
Reply
Dr Batra's Customer Care's response, Aug 19, 2016
Verified Support
Dear Shruti,

Our doctor is trying to get in touch with you. Requesting you to please let us know your convenient time to attend their call so we can help you with your concern.

Regards,
Team Dr Batra’s™
Hi Team,

Please call me between 10am to 7pm anyday.

Thanks,
Shruti Joshi
Reply
Dr Batra's Customer Care's response, Aug 26, 2016
Verified Support
Dear Shruti,

Thank you for the update. We will look into your concern and get in touch with you.

Regards,
Team Dr Batra’s™
ShrutiAP's [Complaint's author] reply, Aug 29, 2016
Hi Team,

On Saturday, 27th August I got call from Batras, Mumbai saying I will receive a call from doctor on same day.

I have not got call any call till now.

Thanks,
Shruti
Hi Team,

Any update on this?

Regards,
Shruti Joshi
Reply
Hi Team,

No calls yet. Please let me know if you are not refunding the money so that I can plan my next steps.

I really will not follow up and waste my time here in this platform.

Thanks,
Shruti
Reply
Dr Batra's Customer Care's response, Sep 8, 2016
Verified Support
Dear Shruti,

We have tried contacting you but were unsuccessful. Kindly share your contact number so that we can get in touch with you and provide you with the appropriate resolution.

Regards,
Team Dr Batra’s™
ShrutiAP's [Complaint's author] reply, Sep 12, 2016
HI Team,

As said earlier I have received the call from Batras Mumbai saying a doctor will call me. Also I get advertisement messages of batras. So I guess the number is available with you guys.

To avoid such kind of excuses, here I give my phone number. It is +919972230459.

Thanks,
Shruti
Hi,

I have received a message saying my appointment with doctor is fixed. And other side you are saying you are unsuccessful to contact me. Nice :)

I guess you can provide me your number or update me when can I go to the clinic to collect the refund.

If you are unable to solve the problem, kindly provide some higher point of escalation which will actually help me.

Thanks,
Shruti
Reply
Hi Team,

I have received a call from clinic for the appointment. It seems that me visiting the clinic three times to stop the treatment and raising this complaint and following up is of no use.

I guess you are waiting for me to complete the two years of treatment plan which I opted for and then close it.
Reply
Hi,

Any update please
Reply
Hi

Any updates?
Reply
Hi Team,

I had visited your clinic, they are not aware about the complaint raised. I guess the information is not conveyed to them. Its truly a big mistake to take treatment at Batras. Worst concern for ant patients.
Following up with you all since six months now. Really appreciate the indiscipline.
Reply
Any update? You have frustrated me a lot.Probably I would visit your clinic to get anti anxiety tablets. Nice way of treating people.
Reply
Dr Batra's Customer Care's response, Oct 5, 2016
Verified Support
Dear Shruti,

We regret the inconvenience caused. We have noted your feedback and have forwarded the same to the respective Doctor. Please be assured, we will get in touch with you regarding the concern.

Regards,
Team Dr Batra’s™
Hi Team,

More than a month I have not followed up. I have visited your clinic frequently and asked people to stop the treatment. Still they send me the appointment SMS every month. I have called up people and said I will not be coming to the clinic as I have requested to stop the treatment. I dont know how many more months I have to follow up with you guys. Is this some kind of a entertainment or what? Can anyone be serious and do the needful instead of torturing people like this? I never knew Dr.Batras treats their patients in such way. I regret to say that I never ever will recommend Dr.Batras for any of the people I know.
Its the limit now team. Please do not frustrate me more. Going to clinic calling up people... I have other works as well apart from following up with you people.
If I say I want treatment one more year ten calls will come and process will be done with ease, since I am cancelling this is happening.
This attittude is really really unfare.
Reply
Hello

Anyone looks at this forum? If not please remove this forum which is of no use.
Reply
Hello,

Following up on emails and this forum. No response. Just shut this crap forum.
Reply
Hi

Knock knock???
Atleast add some negative rating so that it will help me give the proper feedback.
Reply
One more month no update
Reply
Hi
I'm back... My patience is over now. See you soon
Reply

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