[Resolved] Dr Batra's — wrong treatment advised and charged full treatment amount | |||||
Hi I visited dr. Batra's shankar vihar, vikas marg branch yesterday, where i consulted dr neha raghuvanshi and she told me that i need to undergo a treatment for 2 years and asked to pay the full amount (I. E inr 27000) for the treatment at once. Even after repeated conversations and requests to deduct only the amount for 1 month only as i wanted to see the result or improvement, the receptionist did not agree and deducted the full amount from my credit card. After that i too a second opinion yesterday only, it turns out that a wrong treatment was advised to me by dr. Neha and when i asked them to refund me the amount, they denied saying that "you can go legal if you want but it won't affect us as we are a very big organization with links and no body will be able to help you and in any case we will not give any refund to you in any case, now whether you take the treatment or not it's completely your decision". I would like to lodge a complaint against dr. Batra's and would like to get my refund on the same as definitely i will not continue the treatment specially after such behavior and misleading advice given by the doctor. Please help me in this case. The patient number given by them is[protected] & the bill number is ead\17-18\2989 Was this information helpful? | |||||
Apr 26, 2018 Complaint marked as Resolved Dr Batra's customer support has been notified about the posted complaint. Verified Support Mar 26, 2018 Dr Batra's Customer Care's response Dear Mandeep, We are concerned to note your grievance. Thank you for sharing your Patient ID and clinic details. We will look into your concern and assist you better. Regards, Patient Experience Team Dr Batra's™ | |||||
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+91 22 3955 4800
2nd Floor, H. Kantilal Compound, Andheri-Kurla Road, Sakinaka, Andheri (E), Mumbai, Maharashtra, India - 400071
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Waiting for revert from your side.
Still no reasonable measures have been taken and no justifications have been given for any of my above concerns and complaints.
Request you to please not measure the patience of a common man here.
Will really appreciate a valuable revert.