Dr. Trust — Order Not Received Yet

Hi,

I had placed the order on 06/06/2020. My order number is - 10228.Till yesterday I was waiting for the tracking number. On 9th I called to customer care the executive told me in warehouse had some technical issue due to that we are not able to ship your order. Till evening you will received a call from your team they will provide you all the updates regarding your order and tracking number. But I didn't recived any call from team yesterday. Then I call again yesterday to customer care around 5 O'Clock then I got the tracking number and executive said your is dispatch today. Next morning I track my order status I got remark your is is not deliver to shipper. You tell me what kind of customer service or satisfaction you are providing to consumer. Till you not recived a call from my side you won't able to know my order had some technical issue.

When I ask to refund or customer satisfaction policy to you customer care executive they said dont have. It mean you take the payment online from customer and make them fool. Your cheat with customer. That the way you robbed the consumer through online potal.

According to me Dr. Trust is big brand you are giving pathetic experience to me. I didn't recived my product yet

Regards
Harish G.