[Resolved]  Dream11 Fantasy — money debited twice from my bank account but not credited into dream 11 account

Address:

122010

Account : advja6yj dated: 11/07/2019 twice i tried to deposit a sum of 2, 000 rs each. Both times i entered otp and the loading screen for “redirecting to merchant” after payment came. Both times app was stuck on the same position. Subsequently twice i have been debuted from my saving bank account connected to dream 11 and yes dream 11 has not credited same of 4000 into my dream 11 account. Please note that not only did dream 11 not credit me, after crediting me they will not let me withdraw this amount as once you deposit you cannot withdraw. My complaint is 2 parts :
1) dream 11 must credit my dream 11 account equivalent of rs 4000
2) that i be permitted to withdraw same to my bank account as amount of 2000 was specifically sought to be added for wi vs ind odi but due to deficiency is service of dream 11, i got charged twice and not credited even once.