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[Resolved]  Dream11 Fantasy — money not came to my bank account

I withdraw 17, 500 rupees 6 days back from dream11 app. Money got credited in my bank account but immediately it got debited as well. I contacted my bank’s customer care and they said RBI has deducted it and sent back to benificiary(dream11) but the Dream11 is not replying to any of my emails from 6 days. This looks fraud. Can you guys help me please
Complaint marked as Resolved Apr 27, 2018

Complaint Status


[Mar 20, 2018] Dream11 Fantasy customer support has been notified about the posted complaint.
Updated by kanna59034 Mar 19, 2018
I withdraw 17, 500 rupees 6 days back from dream11 app. Money got credited in my bank account but immediately it got debited as well. I contacted my bank’s customer care and they said RBI has deducted it and sent back to benificiary(dream11) but the Dream11 is not replying to any of my emails from 6 days. This looks fraud. Can you guys help me please

Also 5 days back i got a message to my mobile number saying “Dear sir/madam, SR[protected] : NEFT of rupees 17500 initiated by FIDUCIARY BILLING SOLUTIONS PRIVATE LTD1 has returned as benificiary name mentioned is VALLEPALLI NARESH. Pls ask sender to re-initiate trxn with correct name”
Verified Support
Dream11 Fantasy Customer Care's response Mar 27, 2018
Hey Naresh,

We have received your query as well from our Helpdesk, which has been responded to you on the 24-Mar. We apologise for the delay in our revert.

The withdrawal amount was cancelled on[protected] however we have processed the same now on[protected] with an OK flag. You should receive the amount in next 7-10 working days. We hope this has resolved your concern.

Do feel free to write to us for any further queries via our Helpdesk.

Always at your service
Team Dream11
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