[Resolved] Dream11 Fantasy — pan card not updating

Sumit Malaviya

from Delhi, Delhi

Address:

Faridabad, Haryana, 121002

I am trying to update my pan card to withdraw my amount but it saying your card is connected to other account. Even after sending mail to their customer support i am not getting any response. I have only 1 dream 11 account and no where else i have updated my pan. I have raised concern to dream 11 support almost 2 weeks back but still not resolved. I am not sure why this problem is happening how can someone (If added my pan) as my mobile number and email id is verified plus i have aadhar card linked to my bank account, i should get option to add alternates as this unnecessary bug in app or dream 11 database is not allowing me to withdraw money. I need quick support and if required action to take this to closure. Attached is error shown on app

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May 23, 2019

Complaint marked as Resolved

Dream11 Fantasy customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Dream11 Fantasy Customer Care's response Hey, we have already responded with details on your registered email ID. Kindly check and in case of any further queries do write back on the same email for us to assist you.