Dream11 Fantasy — point not given for run out to my vc

Address:

Ambethan Road, Chakan, Pune, Maharashtra, 410501

I bet on zimbabwe vs singapur on 03.10.2019 . pool of 199 and i got 13th rank, i won rs 1000 but one of my player sean williams did a run out
but points not given to my team .otherwise i would be in top ten and my wining amount will be rs 10000 .
please recalculate the points and give my actual wining amount