Drivezy — booking confirmed but vehicle not available

Address:

Pune, Maharashtra, 411057

I have booked a car Mahindra XUV W10 500 (MH14CX9876) from drivezy with PNR no. [protected] on 31st May 2019 at cost of 6588. Car was booked from 6th July 12 am to 7 July 10 pm. We received a message from drivezy half an hour before scheduled pick up time that "your booking is scheduled to start and there might be delay due to unexpected condition" and if there was any such situation then they should have informed well in advance and cancelled my booking or should have arranged another option. When we reached the drivzy station at hinjewadi we were told that car met an accident this evening and can not arrange any car for you. We called drivezy customer care about this issue but they said it is under maintenance and can not arrange any car for you. What about our two days for which we were planning from last 1 month. It was reunion for us and all spoiled just because of flaw in policies of drivezy. They should keep back up of vehicles in such cases instead of opening all vehicles for booking. If we cancel vehicle or get delayed in dropping vehicle they charge twice the amount but in our case nothing happens only money that we paid is returned. Why they have two way policy it should be same for everyone considering equal loss. Is there no value of time of any person who took off from his office came long way from different cities to spend time with his friends. Does it not make any difference to them. Our time values a lot and we want rightful value of our time and money.