Drivezy — charged for booking even though not provided service

Address:158/1 , 158 9th cross, indiaranagar binmangala holasaya nagar, 560038
Website:drivezy.com/Bengaluru

I booked one bike (Pnr : [protected]) for sunday 24/11/2019 from drivezy android application. As per my booking time reached the drivezy pick up location kormanagala. Station manager said they dont have any helmet. As per drivezy faq they clearly told one free helmet will be provide (Attach the screen shot). But didnot provide and ask me to arrage the helmet or cancell the booking. As i don't have any arragement in morning 7 am i have to cancell the booking. They charged for cancellation even though there was no fault from my side. This is not just my complaint agaist them. Many cosumer are having issue but not able to get any solution but lossing there hard earn money. I request you to take strong action agaist drivezy and help me to get my money back. I have spet around 800/-. Booking charge 700/- around. (Screen shot attach). And going to drivexy pick location. (100/-). Hopping for best resolution.
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    158/1 , 158 9th cross, indiaranagar binmangala holasaya nagar, Bangalore
    India
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