Drivezy — unethical behaviour

Address:	RUNWAL GREENS, MULUND, Mumbai City, Maharashtra, 400080
Website:	drivezy.com/Mumbai

Hello team drivezy,

I am writing this email regarding my booking from mumbai (Pnr # [protected]).

I booked an car on 22nd june, 2019 for booking date 5th july 7:00 am till 7th july 18:00 pm which was successfully booked with providing all car details to registered email & mobile contact.

Later, i got an call from drivezy pick up point on 4th july around 22:00 pm informing me that car allotted to me has some oil issues and so there will be little delay to get the car in next early morning.
Considering my long journey for around 6-7 hours, i agreed with him and was absolutely fine to wait till the oil problem in the car get resolved.
Again later, i received an call from same person and requesting me to cancel my booking as the oil problem in the car cannot be resolved till next morning.
Also he tried to offer me some alternate car from different pick up point (Powai lake, hiranandani) and i was completely fine with it, as the same person assured me that there were no extra charges for the alternate car.
Later when i informed to confirm the car, he said to contact customer care and request them to update for the car.

Sooner, around 23:15 pm - 23:30 pm the same person from pick up point call me and again request me to cancel the booking as now he was trying to explain me that there was some document related issue for the car i booked on 22nd june, 2019. I was completely shocked for his words, and i was like whats all this going on and what he is trying to explain / convince me?
Later, i contact customer care again & tried to explain them for above matter in details and want to know final status for my booking as it was already too late for me to find any other alternative to reach my destination for next day.
On the same call, customer care executive confirmed with me that the car is blocked now due to some document issue, but assured me that i can pick up car on same booking time, as the issue will get resolved in 2-3 hours and car will surely get unblocked before booking time.

On confirming this, i again like to reconfirm there words with pick up point and felt really strange as the person informed me that we cannot give you car in early morning and i need to cancel my booking and also they do not have any alternate car to provide me for same dates. Due to cancellation of this booking, it occurred me to face more losses as i made further booking relying on my this booking. This was my first booking on drivezy, and believe me i never ever felt such unprofessional-ism for any of my other bookings. It was like, they were more interested to cancel the booking and just don't care about customer priorities / urgency. I had hired car from zoom car, revv and few other self drive car companies, but never faced such issue with any of my bookings.

I would surely not recommend drivezy to anyone.

Hopefully request team drivezy to resolve there internal issues and please don't create trouble to customers and make them to bear losses just because of your irresponsibility and unprofessional-ism.