[Resolved] Droom — Helmet

Dhaval Adhia

from Bhachau, Gujarat

Address:	Gurugram
Website:	Droom

Actually I ordered a droom helmet from droom website during sale. That order I placed mistakenly by ahmedabad Gujarat. I need it jamnagar I contacted with the blue dart company delivery company they said to contact with droom
(I contacted with conference call both company talked and said by droom we cant because it has offer of helmet and offer helmet shipping address cant be change.)
BUT I SAID I NEED HELMET AND ITS OFFER TERMS AND CONDITIONS THERE ITS NOT WRITTEN THAT WE CANT CHANGE...
THE MAIN POINT IS THEY SHOULD RIGHT THE TERMS AND CONDITIONS PROPERLY...

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Aug 5, 2021

Complaint marked as Resolved

Droom Technology customer support has been notified about the posted complaint.

Dec 14, 2020

Updated by Dhaval Adhia Hello mam/sir actually I need to change my order shipping address..
Actually I contacted ti blue dart with phone but they says contact where u ordered.
I contacted to that website(Droom)
They said we can't do anything what can be done that done by blue dart only
Please help me and change my shipping address please
Order I'd no = 25066704
Courier no= [protected]

Verified Support

Dec 14, 2020

Droom Technology Customer Care's response Dear Sir/Madam,

With reference to your e-mail dated14th Dec 2020 regarding the consumer complaint made by Adhia Dhaval (Complainant/Borrower) against Droom Technology Private Limited(Droom/Company), we would like to bring to your kind notice that the customers droom has already requested to courier partner for address change as per his request. Also the same has been already communicated to the consumer as well via email.

Compliant / Issue is being successfully resolved at Droom .in (“The Company”) end.

Regards,

Droom Support Team
Phone - [protected]