[Resolved]  Droom Technology — DLID: [protected] - Nissan Micra XV Premium Diesel Car - Not available for sale but the advertisement still available in droom

DLID: [protected] - Nissan Micra XV Premium Diesel Car - Not available for sale but the advertisement still available in droom.

I saw this in droom website on 28-Oct-2020 and paid the token advance for the car DLID: [protected], believing on the prompt services of droom. But I failed in my belief. The company droom had cheated me by keeping a sold vehicle advertisement at attractive price in their website. I paid the token and they shared the contact of the seller as "Bhavani Cars" in Chennai [protected]. This number is not at all reachable and switched off. I raised a dispute and requested for refund. They said it is initiated and it will be processed in 5-7 working days. But unfortunately I didn't get any email or SMS stating the status of refund so far. Also the misleading advertisement is still not removed from their website. For your notice and take necessary action please.

Thanks with best regards,
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Nov 6, 2020
Complaint marked as Resolved 
Droom Customer Care: 9650080808 They didn't email me. But I followed up with their customer care number many times and I got my money returned. I don't know whether your website have any influence on them because after posting here in this forum, I got the quick response.
Droom Technology customer support has been notified about the posted complaint.
Verified Support
Nov 05, 2020
Droom Technology Customer Care's response
Dear Sir/Madam,

With reference to your e-mail dated 5th Nov 2020 regarding the consumer complaint made by Devaraj Dhanakotti(Complainant/Borrower) against Droom Technology Private Limited(Droom/Company), we would like to bring to your kind notice that the customers droom has already processed the refund against his order as per his request. Also the same has been already communicated to the consumer as well via email.

Compliant / Issue is being successfully resolved at Droom .in (“The Company”) end.


Droom Support Team
Phone - [protected]
Nov 06, 2020
Updated by Deva1545
I received the token advance. However they should remove the old ads in order not to make anyone else to be disappointed like me in future.
Verified Support
Nov 06, 2020
Droom Technology Customer Care's response
Thanks for your cooperation, Your suggestion/feedback will be sent to the corresponding department and they will surely work on it.

Droom Support Team
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