[Resolved] Droom Technology — I'm complaining about my cancelled order with any reason.

Rajeshdudi77

from Jammu, Jammu and Kashmir

Oct 7, 2021

Address:

Gurugram ,haryana

I olace a order at droom application for bike gloves and pay online payment but one day latter they cancelled my order without any genuine reason. My order id is 25565177.

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Nov 13, 2021

Complaint marked as Resolved

Droom Technology customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2021

Droom Technology Customer Care's response Dear Sir/Madam,

With reference to the complaint received on 7th Oct 2021 regarding the consumer complaint made by Mr. Rajesh (Complainant) against Droom Technology Private Limited(Droom/Company), we would like to bring to your kind notice that the complainant didn't take you through the droom process and promotional deals terms and conditions.

The customer placed an order on 6th Oct 2021 for Bike gloves in offer and as per the our promotional deals terms and conditions user needs to mention complete address ( House/plot number and Landmark is compulsory ) in order to get product delivery however the user didn't mentioned the complete address due to which his order got cancelled as per our policy.

Droom has already resolved this complaint and also communicated the same to the customer as well.

Thanks & Regards,
Droom Support Team