[Resolved]  Droom Technology — Refund Money Not Given



I am very furious with the type of service here but I shall explain it calmly. I had paid a Token Amount for the Honda Activa 125 DLX
Order ID[protected]

I was told around September that the token amount will be refunded within 5 days with full confidence. Have not received anything yet. It's been so long, I had called droom 3 times for this ALL THE CALLERS ARE LIKE We have forwarded your request to the concerned department and will get back to you as soon by tomorrow. And I heard the same days ago.

Is the customer service that pathetic? I don't mean to demean you but when I was interested in buying a scooter. I RECEIVED 100 OF CALLS FROM YOU. But now for a refund? What happened Now? Why the hell are you slacking? This type of customer service is pathetic. I hope I received a clear closure by tomorrow. With this kind of service I could never recommend this App/Company to anyone

Nigel Neves
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Aug 7, 2021
Complaint marked as Resolved 
Droom Technology customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2020
Droom Technology Customer Care's response
Dear Sir/Madam,

With reference to your e-mail dated 14th Oct 2020 regarding the consumer complaint made by Nigel Neves (Complainant) against Droom Technology Private Limited(Droom/Company). We would like to bring to your kind notice that we have already initiated the refund against his order. It will take 5-7 business days to refelect in his source bank account. Also the same has been communicated to the consumer as well Mr. Negel Neves.

Compliant / Issue is being successfully resolved at Droom .in (“The Company”) end.

Droom Support Team
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