DTC — Behavior of bus conductor

I have very disappointed on 15th December 2021 by the bus conductor behavior. There is space in bus only one seat which is next to conductor on that seat he has put their backpack so I request his to carry his bag so that I can sit on that seat but he has bluntly replied me that (I'll not Cary my bag) this seat is for me and nobody is allowed to sit here and two person also not allow to sit with next together. Then I ask him that who has announced this rule beacouse as I know now covide rules are changed for trawl but he said I'm not giving you this seat and which civil defense was in side the bus he has said to me that I should stand in the bus if conductor is not giving me seat. Seriously!!! Now I want to ask to management team that have they ever audit their services???? In my opinion you and your team is playing with Delhi CM's words and I think you Don't care about it but I'm sharing the details of bus and I want necessary action against of both peoples.
Bus no- Dl_IPC8793