DTC — DTC Drivers

Hello sir,
I am working woman and travel kakrola mor to karol bagh daily. No direct bus on this route. Only one bus 817 goes to moti nagar but driver seat khali hone par bhee bus nahi rokte. Uttam nagar se 838 and 753 chalti hain but pessanger jyada and bus service bahut kam hain. Jab bheen jao pura terminal busses se bhara hota hai but sab ke door band rahte hain and route number bhee nahi lage hote. Hundreds of people busdriver and conductor se request kar rahe hote hain ki bus number bata de ya koi bus main baithne dene ke liye haath jor raha hota hai. I tried two three times but auto ya uber, ola se office jana para. Aaj route number 838 terminal ke side main khari thee 9.30am when i boarded the bus there was a empty seat but passengers told me to get down as driver was angry and not driving the bus. I asked them why he is refusing to drive then they told me he want to kept 3 seats reserved for his friends or relatives but one girl occupied one seat and not getting out.in between one more passenger get down and i took that seat. But after reaching hari nagar he said there is fault in bus and he is not going ahead. After that how i reached office i know. After spending 150rs i was 1 hour late.
Same seat reservation of dtc bus i found on 6th august at around 8pm on route number 859 which was going to najafgarh. Myself and two more ladies boarded on the bus but one of them pushed us to get down as there was one seat and that was reserved for her. One more passer joined her who was also a known person to the driver for pushing us and using abusing words for us but both o[censored]s refused to get down and forcefully entered and asked to call police. 9 passenger were known to driver who were sitting in front seats. 2 boys asked us to come back side then they told us don't argue with them because he already in anger as these boys also captured reserved seats and because this he start bus 30 minutes late.
These are only 2 incident but lot of passengers have lot of stories about reserved seat in dtc buses. Even the police or home guard sitting in bus do nothing, he is only wasting a seat in bus.
Please do needful as early as possible.
Thanking you,