DTDC Courier & Cargo — asking for receive the parcel from center after 10 days

Address:

Kolkata, West Bengal, 700039

Dear sir,
My parcels consignment no. Is a42657460 and k 15977156 it is in lake veiw branch, kolkata for last 10 days and irresponsible staffs are asking me to receive the product from their center. But delivery of product cost within the charge of posting. This is how dtdc snatching money from the consumer. Contact no. Customer care dtdc [protected] and[protected]