DTDC Courier & Cargo Complaints & Reviews

I booked One computer with Scanner and CPU booked from following place to
Bhilai/Durg Pin 490009
DTDC Courier & Cargo Ltd.
Vashi(1) / MF 129
Mumbai/Navi Mumbai
Phone No. 3918 3434/8484/9494
Vide Consignment Nod 00236537 Dt.05.05.08

When booking of the consignment self visited above office and meet
Mr.Ashok Cheriyan (Mobile No.[protected]) personally requested him to
take care of consignment in proper way Unfortunately following things happened

1. Received at Bhilai with badly damaged condition of boxes and product
2. Your Bhilai office people not aware the contents in the box.
3. Your Bhilai office people are not aware whether it was Insured or
not.
4. We refused to take delivery of product
5. Your Bhilai office dispatch this consignment with transporter no
DTDC person visited along with our consignment

In-spite of given instruction and packed as per the requirement DTDC
damaged our productExpectation from DTDC
Without further delay please provide us the our product dully repaired
only from HCL or new product from HCL

In this regard i given mail up to CMD level but no one taking intrest

Best Regards
SACHIN BOKILWAR

i have booked my consignment from Ville Parle (W) (my home). DTDC courier man come to pick up the consignment on 7/4/2009 and the destination of the consignment is Colaba (mumbai). there were two shirts in the consignment and i have to return to CharagDin shirt shop situated in colaba. DTDC had not deliver for one month and they did not telling me that it has been lost. after one month they confirm with me that the parcel has been lost and...

On 14th june an envelope was couriered to a wrong address. when asked for contact number or details of address delivered at, was given a reply of 'Company seal'. No number of dtdc customer care is being received. Rings going but no answer.
on contacting head office delhi, a mobile number of manager given but after first call through he has been cutting calls n not replying back.

I have sent a courier consignment from Lucknow to Muzaffarpur vide consignment no. W10020003 THROUGH DTDC NATIONAL BLUE SERVICE. The consignemnt was later on lost from their end and after many days i was told to lodge my claim for it. i lodged my claim on 06.05.2009. I was told that the claim would get resolved in a month. But noww its more than a month and no claqim has been resolved. The concerned person is giving me only false assurances. Please take up the matter a surgent and sort it out accordingly.

My brother sent a percel vide consignment no.K33347218 on 17 June 2008 and reached Gandhinagar on 22 June 2009. The DTDC center at SUMAN TOWER< SECTOR-11, Gandhinagr said that they are not delivering items at my residence. Where as, before few months a packet was delivered by DTDC at my residence. More over most of the Courier Companies delivering goods at our society and even delivered at my residence. My residence is in a prominent location of Gandhinagar( Near INFOCITY and National Institute of Design). DTDC people are always behaving like this as thy got the fame due to the callous attitude of INDIA POST.

May I hope to get a favourable reply: I now, DTDC will not pay any heed to my complain.

Mr Subhashish Chakraborty,
I regret to inform you that you as a chairman appear to be a failure in the eyes of a common customer.Your company is full of irresponsible and casual employees who need to be trained in how to deal with customers.
I had sent a parcel of new clothes to the value of 5, 700Rs from Baroda to Delhi on 10th June and the docket number was A 15479650.On 12th June it showed "out for delivery" status on net but wasn't delivered till 15th june.I made a complaint ad no action was taken.Till 18th June it showed the same status on net. When I called up customer care at Baroda the girls at desk gave me Delhi number and asked me to find it out myself.The Delhi people were disgusting in their attitude...the CP office told that it was delivered on 16th june but the proof of delivery was in the pocket of delivery boy called Vasu who was on leave.The franchise person said it was delivered on 12th june itself...
Anyway as soon as I sent out complaints your website declared that it was delivered on 18th june.The fact is that parcel hasn't been delivered.Disgusting!!!
Now delhi office says this docket number parcel never arrived in Delhi.
The employees at Baroda office never get back to me...I have to keep on calling them and after a while one so called incharge has stopped picking up my number. Baroda office customer care girls refused to hand me branch manager number whereas another person Mr Kalpesh said that there was no branch manager in Baroda and the seat was vacant whereas the fact is that Baroda does have a branch manager.
The attitude of Delhi people is disgusting.Te company seems to be a thief company instead of courier company.It was my first brush with your company and I regret it very badly.
I'll urge all the customers never to use this courier company.Go for first flight and Maruti which have goodwill and credibility.
And Mr chakraborty I demand that you make sure that my losses are compensated.
Mani

Hi,
My name is Sreekumar. I am working as a senior computer engineer in Ernakulam.On[protected]Tuesday) monring, I visited DTDC courier agecny in Padamugal, Kakkanadu, Kochi for sending one important document to my father-in-law in karunagappally. The fee was 12 RS. And my consignment number is[protected].
I thought it will take only one day to reach karunagappally.
But today is[protected]Friday). it didn;t reach the destination till now. It already took 4 days. I called the DTDC courier in kochi from yesterfay. There number is [protected]. A lady took the phone and answered that they will find the reason and call me back. I called minimum 10 times. The answer is same.
Then i called the DTDC persons in karunagappally many times. They shouted me lot. I said i will give complaints. Then he said lot of bad words.Their number is [protected].

What can i do?
Please consider this complaints

thanks
Sreekumar

I sent one courier dated on 29/05/09 from Chembur (Mumbai) to Hirakud Dt-Sambalpur Orissa (768016). While sending DTDC guy told they can easily deliver at Hirakud. But, they did not deliver their. I intermittently checked the status and when I saw that, it has arrived at Sambalpur (Distrcit Head Quarter of the district that Hirakud belongs to) I asked my father to recieve the courier from there personally. But the courier boy there denied any such arrival. Today, when my father when again went to that place, he told that, they dont have any delivery point at Hirakud so they have returned the same to Mumbai. This is a cheating! When DTDC took the delivery from me at Mumbai, that time itself they committed the delivery. Now, for the simple denial, I am in problem. I sent one important document to be signed by my parents and to be returned to me on or before 15th of june. now that thing is at stake. I request you to look into this matter. I have the reciept of DTDC which makes the evidence. If you are not taking any action then I will be forced to take this issue to legal.

Consignment No. M43238501
The Party who send me the courier gets an acknowlegement(fake) by the courier co.DTDC itself from
nashik branch. on the date 27 May'09 . after tracking I'd came to know that the co. open the courier sends a fake acknowlegement to the party.
I still not get my Courier. so how do I get compainsate for the same. and where do I complaint against
the same.

Regards
Shivaji Patil.
7 June 09

Docket No. Z92528442 not received yet. The courier was delivered on 14 May 09 from Noida to jhansi.but today is 23 May 09.

This is a Complaint against the fraud that DTDC has done. I was sent a Courier from Hyderabad to Mumbai which contained my Debit Card. It was supposed to reach me the next day and i got a Message that 5000 Rs was debited ... i was shocked and then after all the investigation i could do found out the tampered envelope in its Malad office. But the card inside it was missing.

This is not only inefficient service but a fraud done by DTDC. i went and even told the Police as well as the Manager but in vain. Its 2 weeks passed and they are still looking into the matter.

http://www.dtdc.in/

HAD SENT A PACKET BY DTDC FROM KANPUR TO RANCHI VIDE CONSIGNMENT NOTE # Z 88789622 ON 20TH APRIL MORN 09 BUT WAS DELIVERED ON 26TH APR EVENING.

IT IS ASTONISHING THAT SUCH CO's JUST GIVE A REGRET MAIL AND THE FRANCHISE HAS TO BEAR THE BRUNT TO MAINTAIN THEIR CUSTOMERS.

IN A SIMILAR CASE A PACKET WAS SENT TO NET4IN TO NOIDA A FEW MONTHS BACK, WHICH HAS NOT YET REACHED IT'S DESTINATION TILL DATE.

I wanted to sent a letter to BEGUSARAI, BIHAR so I reached your branch at Sanjay Place, Agra on May 2, 2009 I enquired about its delivery time at destination. I was told that it would be delivered at Begusarai possitively on tuesday. I regret to inform you that my DAK has not received by my relative at Begusarai till date. There is no result inspite of several phone calls from my side as well as my relative side. On enquery at phone no.[protected] (at Agra) given on the receipt I was told the DAK is retained at Patna office, but office at Patna says that DAK has not receeived at there office. I am in restless position as it was an urgent and important letter and non delivery of this letter will cause me a loss of about Rs.10, 000/-. Your staff is not taking any interest in this regard. Every time when I call your office at Agra they take all details from me and advise me to call later or after half an hour. This is to request you kindly to look in the matter and arrange to deliver my DAK today possitively as it is very urgent and important.

Shipper Name Dr. S.D.Sinha,
Agra-282005

Receiver Name Sh Gajendra prasad Srivastava
Section Officer, D M Office,
Begusarai, Bihar.
Receipt No. * Z 8 8 6 5 2 8 1 5 *
Dated[protected]

my parcel had arrived in the dtdc courier service in my town gangtok, sikkim many days ago but the company failed to either deliver it to me or intimate me of its arrival.it was only after i personally called them to inquire that they confirmed its arrival. now despite many calls to them they have not delivered the parcel which contains time bound items for me.they say that the courier boy has just left for the delivery but he still hasnt shown his face. this is not the first time that i have had this problem with this courier company. i have always had to pick up the parcel from their office before and this is the first time that they said they would be delivering it to my house but so far it hasnt been delivered.if this is the kind of speedy delivery they promise then we might as well use the indian postal service which charges much less. i hope the big bosses of DTDC are listening and will take remedial measures.

Dear Sir,

I, S Bhargav used services of DTDC for sending a parcel (Weight- 1700 gm) to Hydrabad from Mumbai (POD No - M[protected]. The service was utilized on 24th April 2009.

But after one week of sending the courier from your franchise (Renuka Courier Service Mira Road East) the same is not delivered to the given address and after a lot of follow-up with your courier person Mr. Jittu - [protected] And Ms. Pooja we came to know that the courier is sent through some third party Blazeflash Courier ltd. for Delivery in Hydrabad. (New POD No[protected]. But when i checked on sight the courier is dispatched from mumbai on 2nd May 2009. And finally after 12 days of booking the courier reached to the destination.

The harassment form DTDC is not ended here, when the person at receiving end opened the courier we found the packaging is tampered and some of the items are missing from the parcel. (List of items attached to the mail in Excel file)

This is purely an unethical and unprofessional act by a reputed company like DTDC, also it leaves questions on the reliability and confidentiality of products sent through your courier.

The haressment caused by you to me and my family is truly unacceptable and for the same i will file a Police Complaint against your organisation and will also go to media for showing the true face of your service delevery.

Hi, I had sent a courier from khardi, Pune to Amrisar(Tarn Taran) on 14/4/09, A brand new shirt, 1 kg kaju, handkerchiefs and socks are missing from the courier. I had sent that to my brother for his B'day. So, I complaint to DTDC and nothing happened last 20 days. consignment no: P10267459.
I did the same mistake again by sending the courier again through them within 10 days, Just wanted to send the gift to my brother. Again the New shirt, dryfruits and 1 ladies suit were missing. consignment no: D01030579

Please guide me how to proceed.

I booked a consignment at 2.30 p.m. on Saturday the 14th March at DTDC AS Rao Nagar office. It was addressed to Mr.R.Milton Rolux, Ambasamudram - 627491. The receipt number is: H58205932. When I asked about the delivery date, I was told that it will reach the addressee by Tuesday the 17th March- latest by the evening. But it has not reached the addressee and later I came to know that they have closed their office there. I was not informed...

I had send a personal consignment containing a PC (1 PC Monitor+ 1 CPU) through DTDC having Courier No. B49932550 on[protected] from Bangalore to Dimapur(Nagaland) to my friend .I was charged Rs 2000 for the same. At the time of dispatch DTDC has assured me that the consignment would reach the consignee safely. The consignment reached the consignee on 13 December 2008 but to the recipient horror it was completely damaged. The monitor was broken in one two places and the CPU was completely damaged .The recipient at Dimapur declined to receive the CPU because it was completely damaged and asked the DTDC office at Dimapur to either repair it or give compensation.
On the next day I contacted the DTDC office and lodged my complaint. At that time they has assured me that some action will be taken .But after that whenever I called them the response was pretty bad. Most of the time when I called from my mobile, upon seeing my number they would not pick up my call. And whenever by luck they happen to respond to my call they use to say they are working on the case .I was completely frustrated with the attitude of DTDC’s officials.
With those false assurances three months passed and finally one day upon pressing them to tell me in black and white about the outcome of my complaint, the person who was handling the case Mr. Mohan told me that since my PC was not brand it will be difficult to provide any compensation. I was totally shocked to hear that because I have wasted so much of my time and money to communicate with DTDC regarding my complaint. Unnecessarily I suffered.
It’s been almost five months now and I have not received any sort of compensation. And on top of that they wasted my time giving false assurances.
With this complaint I hope ComsumerComplaints will provide me with some assistance so that I can get justice.

Hi All,

I had ordered a product from eBay to be delivered to my brother in Ahmedabad. I ordered it on April 6th. The shipper from Delhi sent the product on April 8th by DTDC (Order number - Z****6032). This courier reached Ahmedabad on April 9th, and the courier guy took the packet to my brother's hostel but my brother was attending his classes at that time. The warden asked the guy to come later on. This courier guy...

Sir,
I have booked my consignment of documents containing medical test reports in original for pre-employment requisite of Tata power Mumbai on 18.04.2009 vide consignment note No. K34086635 from KF010/Mullick Bazar Kolkata franchieses.
But till today (23.04.2009) evening same was not delivered to the destination after repeated follow-up with their VIP road Kolkata office. The address and mobile no. of destination is given correctly.
Sir, my employment in Tata power is depends on receiving of those medical test reports as informed by the Tata power. If this consignment fails to reach within few days to them my chance of employment will be treated cancelled which will be a big loss to me in few lacs of rupees.
I would request you to take necessary acrion against DTDC for delivering the document within day or two. Otherwise I may loose job opurtunity in Tata power.
I am attaching tracking reports on dierent dates and my request for delivery as referance.
Regards

Sujay Kumar Das