DTDC Courier & Cargo — c93496609 is not delivered

The consignment despatched from Chennai on 11th March. Still it is not reached me. The consignment reached whitefield branch by 14th. But delivery was not intiated at all. After making many calls. For the past 2 days. The status is out for delivery. But I haven't received single call or they didn't come for delivery too. But the 18th they have updated customer refused delivery. What does it mean?? When I am waiting for the parcel. Today again same story . Receiver not available... what is happening with dtdc. If you couldn't deliver a parcel or consignment properly.. why do you intiate booking. Highly disgusting
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My consignment no. K31627279 was to be delivered at 13/03/2019but still its atatus is showing transit as it is imp. To be reached i gave the parcel on 09/03/2019. But it is still not delivered and even the cuourier man named swastika courier at kolkata told that it will reach by 13/03/2019.

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