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DTDC Courier & Cargo — consignment no. 50319440

It was sent by me on 22/2/18 in Bangalore to Bapuji Surgicals, Kudlu Gate, Bangalore 560068. Online tracker of DTDC shows it as delivered on 23/2/18 at 7.30 pm when the company office was closed.
There is no name, phone or stamp of the receiver. It is obviously given to some other person. Our request to trace it back and deliver to the rightful address ahs not got any response.
The online tracker doe snot have any option to lodge a complaint.
I downloaded their android app and logged in as a Guest but here too it says " You cannot lodge as complaint as consignment has been booked or delivered".
Please help me recover this valuable consignment and ask DTDC to deliver to the correct addressee.
Ashok Kumar Singh [protected], [protected]@espiq.in, Bangalore
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Mar 09, 2018

Complaint Status

DTDC Courier & Cargo customer support has been notified about the posted complaint.
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Comments

I have a sent a parcel from Hyderabad to Visakhapatnam on 8.3.18 with consignment id v44939065. Tracking shows its delivered on 09.03.18 at 4.50pm. But actually its not delivered.

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    DTDC Courier & Cargo
    Customer Care Service
    Customer satisfaction rating
    12%
    Complaints
    9213
    Pending
    0
    Resolved
    1131
    DTDC Courier & Cargo Phone
    +91 80 2536 5032 [Customer Care]
    DTDC Courier & Cargo Address
    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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