DTDC Courier & Cargo — consignment no z3415 9084 not received

Address:

Ghaziabad, Uttar Pradesh, 201014

For kind attention of highest authority in dtdc organisation
Dear sir/madam,

I am forced to write this mail with utter frustration & disappointment at the way your organisation has handled my consignment under discussion in trailing mails. Apart from what has been stated in mails so far, i have some specific questions to be answered regarding the efficiency of your customer care team & andheri branch.

On 5th september the recipient mrs sumitra yadav contacted your customer care & spoke to a lady there who categorically stated that the consignment in question was at andheri branch & could not be delivered because of incomplete address of the recipient.
Mrs yadav dictated the complete address to the executive & was told that the consignment shall positively be delivered by that evening.

However when nothing was heard till next day, she contacted the customer care again & was told that she will get it by that evening.. Till date the same has not been delivered.

My question to you sir/madam is:-
After your customer care confirmed that the consignment was lying at andheri branch since 30th of august because the recipient's address was incomplete, where has it gone after the address was communicated?

Kindly get the the whole episode thoroughly investigated & trace the item.
I shall be awaiting an early reply.

With regards,
Col (Dr) c d gautam (Retd)
Director academics
Academy of hospital administration
Aha house, c-56/43 sector 62, noida (Up)
Tel.[protected]
Mob +91 [protected]

From:
Sent: mon, 11 sep 2017 09:40:05
To: "'noida branch'", "'vijayta rao (Manager css - mumbai)'",
Cc: "'anand patil \ (Bm bhiwandi\)'", "'ops andheri'", "'bm andheri'", "'team lead general mumbai'", "'bm bhiwadi'", "'reema oberoi \ (Sr. Asst. Mgr-north zone\)'", "'prashant mayekar \ (Mgr-ops mumbai\)'", "'manoj mehta \ (Mgr ops-jhandewalan\)'", 'mandeep singh (Head dp – operation pan india)',, "'pawan valecha \ (Rom delhi\)'",, "'vaishaliinboundcrm mum'", "'abhishek chakraborty'", "'arpita c mittra'", "'hub manager noida'"
Subject: re: z34159084

Dear

Gautam sir
Pls suggest on this matter
Shipment is not traceable till date

Rgds
Uday

From: noida branch [mailto:branchdel. [protected]@dtdc.com]
Sent: 09 september 2017 14:04
To: vijayta rao (Manager css - mumbai)
Cc: anand patil (Bm bhiwandi); ops andheri; bm andheri; team lead general mumbai; bm bhiwadi; reema oberoi (Sr. Asst. Mgr-north zone); prashant mayekar (Mgr-ops mumbai); manoj mehta (Mgr ops-jhandewalan); mandeep singh (Head dp – operation pan india); [protected]@dtdc.com; pawan valecha (Rom delhi); [protected]@dtdc.com; vaishaliinboundcrm mum; abhishek chakraborty; arpita c mittra; noidasec62. [protected]@fr. Dtdc.com; hub manager noida
Subject: re: z34159084

Dear uday,

As discussed, please suggest...

Thanks & regards
Konika pandey
Noida-201301
Phone no:[protected], extn: 206


On sat, sep 9, 2017 at 1:25 am, vijayta rao (Manager css - mumbai) wrote:
Dear sir,

Shipment is non traceable from andheri branch.

Please bear with us team is working on the same.

Cc.. Mr anand.. As discussed please support


Thanks & regards
Vijayta rao
Manager mumbai css
Email : [protected]@dtdc.com web : www.dtdc.com
Phone :[protected] customer service :[protected]
Virvani industrial estate. Opp western express highway.
Goregaon east mumbai-400063.

On sat, sep 9, 2017 at 1:38 pm, noida branch wrote:
Dear vijayata mam,


Still not resolve the case. Customer is very irritated. Requesting you please arrange the delivery today positively..

Aside andheri team,

Kindly confirm the status... Speck with your ops team to manual check accordingly.


Thanks & regards
Konika pandey
Noida-201301
Phone no:[protected], extn: 206


On sat, sep 9, 2017 at 12:38 am, wrote:
Dear
All pls revert with trailing mail with reference where is the parcel


Rgds
Uday

From: noidasec62. [protected]@fr. Dtdc.com [mailto:noidasec62. [protected]@fr. Dtdc.com]
Sent: 08 september 2017 12:18
To: 'ops andheri'; 'reema oberoi (Sr. Asst. Mgr-north zone)'; 'prashant mayekar (Mgr-ops mumbai)'
Cc: 'vijayta rao // css manager mumbai'; 'team lead general mumbai'; 'bm andheri'; 'manoj mehta (Mgr ops-jhandewalan)'; 'ops mumbai'; 'css. Mumbai'; 'mandeep singh (Head dp – operation pan india)'; [protected]@dtdc.com; 'pawan valecha (Rom delhi)'; 'sudhir kumar'; 'abm noida phase3'; '[protected]@dtdc.com'; 'vaishaliinboundcrm mum'; 'noida'; [protected]@dtdc.com; [protected]@dtdc.com; [protected]@rediffmail.com; branchdel. [protected]@dtdc.com; naraina (Seema. [protected]@dtdc.com)
Subject: re: z34159084

Dear

All
Still waiting for your response


Rgds
Uday

From: noidasec62. [protected]@fr. Dtdc.com [mailto:noidasec62. [protected]@fr. Dtdc.com]
Sent: 07 september 2017 15:45
To: 'ops andheri'; 'reema oberoi (Sr. Asst. Mgr-north zone)'; 'prashant mayekar (Mgr-ops mumbai)'
Cc: 'vijayta rao // css manager mumbai'; 'team lead general mumbai'; 'bm andheri'; 'manoj mehta (Mgr ops-jhandewalan)'; 'ops mumbai'; 'css. Mumbai'; 'mandeep singh (Head dp – operation pan india)'; [protected]@dtdc.com; 'pawan valecha (Rom delhi)'; 'sudhir kumar'; 'abm noida phase3'; '[protected]@dtdc.com'; 'vaishaliinboundcrm mum'; 'noida'; [protected]@dtdc.com; [protected]@dtdc.com; [protected]@rediffmail.com; branchdel. [protected]@dtdc.com; naraina (Seema. [protected]@dtdc.com)
Subject: re: z34159084

Dear
All respected
Sir/madam
I inform to every one i am sending this parcel noida to mumbai 28/08/2017
After 10days this shipment is not deliver till date but why?
Customer is very hyper about this
Pls suggest me


Rgds
Uday

From: ops andheri [mailto:ops. [protected]@dtdc.com]
Sent: 07 september 2017 11:28
To: reema oberoi (Sr. Asst. Mgr-north zone); prashant mayekar (Mgr-ops mumbai)
Cc: noidasec62. [protected]@fr. Dtdc.com; vijayta rao // css manager mumbai; team lead general mumbai; bm andheri; manoj mehta (Mgr ops-jhandewalan); ops mumbai; css. Mumbai; mandeep singh (Head dp – operation pan india); pawan valecha (Rom delhi); sudhir kumar; abm noida phase3; [protected]@dtdc.com; vaishaliinboundcrm mum; noida
Subject: re: z34159084

Dear bhalekar sir,
Help help me. Parcel is received 30/08/2017 but not tr cable.


Vasu

Andheri branch
Email : ops. [protected]@dtdc.com web : www.dtdc.com
Phone no. :[protected],
Homegala no.4, sona udyog ind. Estate,
Parsi panchayat road, andheri (East), mumbai – 400 069.

On thu, sep 7, 2017 at 10:08 am, reema oberoi (Sr. Asst. Mgr-north zone) wrote:
Dear vijayta

Please help on this case

Thanks & regards,

Reema
Manager north zone - css
Email : [protected]@dtdc.com, web : www.dtdc.com
Phone :[protected], extn:-327, ph:- [protected]
B-101, naraina industrial area, phase - 1
New delhi - 110028

On thu, sep 7, 2017 at 9:54 am, wrote:
Dear
Reema mam

After many fallows continue 8-10 days but shipment is not deliver till date but why?
Pls revert with trailing mail where is the shipment?

Rgds
Uday

From: reema oberoi (Sr. Asst. Mgr-north zone) [mailto:[protected]@dtdc.com]
Sent: 06 september 2017 22:15
To: ops andheri
Cc: noidasec62. [protected]@fr. Dtdc.com; vijayta rao // css manager mumbai; team lead general mumbai; bm andheri; manoj mehta (Mgr ops-jhandewalan); ops mumbai; css. Mumbai; mandeep singh (Head dp – operation pan india); sudhir kumar; abm noida phase3; [protected]@dtdc.com
Subject: re: z34159084

Still waiting

Thanks & regards,

Reema
Manager north zone - css
Email : [protected]@dtdc.com, web : www.dtdc.com
Phone :[protected], extn:-327, ph:- [protected]
B-101, naraina industrial area, phase - 1
New delhi - 110028

On wed, sep 6, 2017 at 10:55 am, ops andheri wrote:
Dear madam,
Pls wait


Vasu

Andheri branch
Email : ops. [protected]@dtdc.com web : www.dtdc.com
Phone no. :[protected],
Homegala no.4, sona udyog ind. Estate,
Parsi panchayat road, andheri (East), mumbai – 400 069.

On wed, sep 6, 2017 at 10:51 am, reema oberoi (Sr. Asst. Mgr-north zone) wrote:
Dear vijayta

Please help on this case

Thanks & regards,

Reema
Manager north zone - css
Email : [protected]@dtdc.com, web : www.dtdc.com
Phone :[protected], extn:-327, ph:- [protected]
B-101, naraina industrial area, phase - 1
New delhi - 110028

On wed, sep 6, 2017 at 9:47 am, wrote:
Dear

Manoj mehta sir
After many fallow but mumbai team is not deliverd this
But why?


Rgds
Uday

From: noidasec62. [protected]@fr. Dtdc.com [mailto:noidasec62. [protected]@fr. Dtdc.com]
Sent: 05 september 2017 18:19
To: 'team lead general mumbai'; 'ops andheri'; 'bm andheri'
Cc: 'ops mumbai'; 'reema'; 'css. Mumbai'; 'mumbai'; 'manoj mehta (Mgr ops-jhandewalan)'; 'mandeep singh (Head dp – operation pan india)'; 'branchnro. [protected]@dtdc.com'; 'abm noida phase3'
Subject: re: z34159084

Dear

Manoj mehta sir

Pls help on this matter
Shipment is not delivrd till date

Rgds
Uday

From: noidasec62. [protected]@fr. Dtdc.com [mailto:noidasec62. [protected]@fr. Dtdc.com]
Sent: 05 september 2017 16:47
To: 'team lead general mumbai'; 'ops andheri'; 'bm andheri'
Cc: 'ops mumbai'; 'reema'; 'css. Mumbai'; 'mumbai'; 'manoj mehta (Mgr ops-jhandewalan)'; 'mandeep singh (Head dp – operation pan india)'; 'branchnro. [protected]@dtdc.com'; 'abm noida phase3'
Subject: re: z34159084

Dear

All pls update delivery status

Rgds
Uday

From: team lead general mumbai [mailto:tlgen. [protected]@dtdc.com]
Sent: 05 september 2017 10:22
To: ops andheri; bm andheri
Cc: ops mumbai; reema; noidasec62. [protected]@fr. Dtdc.com; css. Mumbai; mumbai; manoj mehta (Mgr ops-jhandewalan); mandeep singh (Head dp – operation pan india); branchnro. [protected]@dtdc.com; abm noida phase3
Subject: re: z34159084

Dear vasu / sitaram sir,

Kindly cross check and arrange for delivery on priority.

Regards
Ankit makwana
Mumbai ro


On tue, sep 5, 2017 at 10:19 am, wrote:
Dear

Reema mam
Pls help on this matter shipment is not deliver till date
Z[protected]/08/2017
Add - sumitra yadav
C-6/402, pawanhans housing complex
Daulatnagar relief road
Santakruz (W)
Mumbai-400054
Mob-[protected]

Rgds
Uday

From: noidasec62. [protected]@fr. Dtdc.com [mailto:noidasec62. [protected]@fr. Dtdc.com]
Sent: 02 september 2017 17:04
To: 'ops mumbai'; 'ops andheri'
Cc: 'customer support'; 'css. Mumbai'; 'mumbai'
Subject: re: z34159084

Dear
Ms vasu
Pls revert on this waiting for your reply
Where is the shipment


Rgds
Uday

From: ops mumbai [mailto:ops. [protected]@dtdc.com]
Sent: 02 september 2017 11:56
To: noidasec62. [protected]@fr. Dtdc.com; ops andheri
Cc: customer support; css. Mumbai; mumbai
Subject: re: z34159084

Dear ms, vasu

Pls go thru below mail & do the need full

Thanks & regards,
Ranjit shilwant
Dept - operation coordinator
Email : ops. [protected]@dtdc.com web : www.dtdc.com
Phone no. :[protected], extn: 9143 / 9100
Plot no. 14, vijay nagar, near virvani indl estate
On western express highway, goregaon (East), mumbai – 400 063

On sat, sep 2, 2017 at 9:36 am, wrote:
Dear

Ranjit sir
Pls help on this matter shipment is not deliver till date


Regds
Uday

From: noidasec62. [protected]@fr. Dtdc.com [mailto:noidasec62. [protected]@fr. Dtdc.com]
Sent: 01 september 2017 11:15
To: 'customer support'; ops andheri (Ops. [protected]@dtdc.com)
Cc: ops. Mumbai //ranjit (Ops. [protected]@dtdc.com)
Subject: z34159084

Dear

Mumbai team
Pls update status


Z[protected]/08/2017


Add - sumitra yadav
C-6/402, pawanhans housing complex
Daulatnagar relief road
Santakruz (W)
Mumbai-400054
Mob-[protected]


Rgds
Uday