DTDC Courier & Cargo — Consignment not delivered but status online shows as delivered

Address:600056
Website:www.dtdc.in

I am an online seller and dispatched a consignment to my customer. #z10557122, the status online is shown as delivered by it is not handed over to my customer.
Its been more than a month but courier people are not able to give me the details of the person who collected the parcel.
Everyday i am making 5-10 calls, sometimes they pick up and ask me to call again and later they stop picking the call.

Need name and phone number of the person who recieved this parcel
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