DTDC Courier & Cargo — Consignment not delivered

Address:	Pune, Maharashtra, 411061
Website:	dtdc.in

I have sent one parcel through dtdc ptp (a guaranteed service for time-bound deliveries, as dtdc claims) from pune to kolkata on 27th oct'16 bearing consignment no. e73095339.

I was promised that it will positively reach by 28th oct'16 but it didn't reach.
On online tracking it showing ‘out for delivery’ from kolkata hub for last more than 18 hours.

I tried to calling kolkata customer care, but there no one is picking phone.