DTDC Courier & Cargo — courier no - v51429851 agent complaint

Address:Kamdhenu, 1st cross lane, lokhandwala complex Andheri west, Mumbai City, Maharashtra, 400053

Dear team,

This is with reference to courier no – v51429851 sent from mumbai to dehradun on 4th march 2019.

I have courier 700 grams handbag – for which i have paid rs 570 as courier charges.

The agent available there said rs300 for normal courier and for insurance courier rs 570.

Since my bag for expensive bag rs 3500 – i preferred to go with insurance courier.

The bag was delivered molded and has changed the shape only.

Now when i am approaching the agent about the condition he is saying we do not refund for damage – only lost items are refunded.

If it is so – why he did not mentioned this at the time of taking the order???

He is also dying for insurance courier. It is the responsibility of the agent present there to do proper packing of the item & he is saying aapne packing kaise kiya tha though i have not done the packing.

He also asked me to bring all packing item from outside and then he did the packing. There is complete misrepresentation which is not at all acceptable.

Request you to please look into the same.
Was this information helpful?
No (0)
Yes (0)
DTDC Courier & Cargo customer support has been notified about the posted complaint.
Complaint comments 

Comments

Greetings!

I had sent a courier via the services of DTDC to Ramgarh in Rajasthan. It's been over a week, and the tracking portal hasn't been updated yet. This is a very lousy service.

I need the immediate tracking of my parcel. It was a set of important documents.

AWB Number: Z85786748

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    DTDC Courier & Cargo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    11610
    Pending
    0
    Resolved
    1309
    DTDC Courier & Cargo Phone
    +91 80 2536 5032 [Customer Care]
    DTDC Courier & Cargo Address
    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
    View all DTDC Courier & Cargo contact information