DTDC Courier & Cargo — Courier not delivered

Address:400060
Website:WWW.DTDC.IN

On 18-Oct a DTDC courier was booked for pick up from my office in Mumbai to Ghaziabad. It has been 6 days now and I was told today by DTDC customer care that parcel was for delivery from Mumbai to Mumbai and it is undelivered.
They are asking me to call the franchise MF1366 and ask them for update.
They say their phone dont have outgoing so they cannot do anything on this case.

I had booked case 03613487 and provided them the delivery address again on Oct 21. But still customer care on 24-Oct is not doing anything.

The tracking number AWB is: M40961460.
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DTDC Courier & Cargo customer support has been notified about the posted complaint.
Dec 21, 2016
Updated by pankajsac
No resolution and lost both the package and courier charges. Total damage Rs 600
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