DTDC Courier & Cargo — courier not delivered - extra amount was charged as urgent delivery - refund

suvabengoa

from Mumbai, Maharashtra

Address:

400086

Tracking no. E74037027 was couriered as urgent delivery on 2nd jan18 not yet delivered, also not able to track status till date 5th jan18.

This is serious offence & negligence as an extra amount was charged to deliver it on urgent basis. Despite several follow up branch office mum-mf056-m06 failed to revert on this. This courier was really urgent to get dispatched at our client place on 3rd jan18 before 3pm.

Please arrange to refund back the amount paid 350 & damage charges 5000.in case you failed to do so we would take up the matter legally.

Appreciate immediate action on this.

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DTDC Courier & Cargo customer support has been notified about the posted complaint.

Jan 05, 2018

Updated by suvabengoa This is not first incidence. Similar negligence had happen in Oct 17 at same branch office. The staff is rude & not answering to phone or personal queries properly.