DTDC Courier & Cargo — Courier not delivered yet

Address:	Gandhinagar, Gujarat, 382010
Website:	DTDC

Fraud fraud fraud dtdc!!!

1) i had dropped a courier at infocity, gandhinagar, gujarat from gandhinagar to indore. The tracking id was v37225407, which was marked in national plus plan and i was charged accordingly, the lady sitting at the shop committed me that the courier would reach by the next day. The courier was sent on 03-05-17. It reached after 2 days, the dtdc authorities/customer care/service / the franchisee sitting at the infocity office denied any sort of responsibility. The franchisee owner named m. R shaikh, dtdc channel partner was very rude and did not take care of anything. Dtdc should take the franchisee from him or else the name of dtdc will be spoilt more.

2) i also dropped another courier on[protected] in very urgent mode infocity, gandhinagar, gujarat, with tracking id - e73500063. This was again marked in national plus mode and the lady and the franchisee owner committed me that this order will surely reach the same address in a day.

Today i tracked the status, and it says "weekly off" which should not be applied (According to the franchisee owner) when the address is home address and mode is national plus.

I was charged heavily both times. Now, the courier contained papers for release of my bike. Now the railways are charging a penalty of 200 + 10/per hour from tomorrow onwards[protected].
I called the franchisee owner and he rudely replied that the courier can't be reached before monday and nobody will be responding you before that.
I, being a customer, is this appreciated from dtdc?? Now the railways will be charging in total of around 1500/- based on the committed time, which is also not at all guaranteed.

All people of dtdc are fraudsters.

What kind of service is the customer care service are providing when your contact us page is not at all loading. All dtdc people are fraud.

Please look into this matter with utmost priority and refund me the entire courier charges, as per dtdc policy if delivered late + the total railway charges which i will be bearing because of dtdc and hs enterprises.

I should get 100% refund as per the plan and the delivery time mentioned. Please look into this on priority or i will escalate to legal authorities to get my refund back against the franchisee owner of dtdc at gandhinagar, gujarat and the dtdc authorities.


Name of org. - dtdc courier
Name of franchisee - hs enterprises (M. R shaikh) infocity gandhinagar.
Mobile no of franchisee - [protected]