DTDC Courier & Cargo — I am complaining about my product delivery

Address:

New Delhi, Delhi, 110019

My assignment number - c76430309
From chennai to delhi

Delhi address:-

Arpita majumdar
1st floor, gali no 27-28 tughlakabad extn
Rz 1485. 1st floor (Kalkaji - near tara apartment)
New delhi, delhi 110019
India
Phone number: [protected]

I have received very unprofessional and basically worthless support from dtdc delhi. My consignment should be delivered to tughalakabad ext but unfortunately it's returned back and i am totally surprised about dtdc delivery and behaviour of delivery person.

I dropped the delivery parcel on dtdc office on 08.07.2017 and they said it will be delivered by thursday. Friday one delivery person from delhi dtdc office called to my friend when my friend was her son's school to bring her son back from school. She requested delivery person to come after 1 hr or some other day. Suddenly the delivery person started shouting on my friend that he has lot of other work and he can not come again and again to the same house. My friend ask him why he has not called her before coming. He didn't listen anything and said my friend to come to dtdc office and collect the parcel and he will not come back anymore to deliver the parcel.

When my friend went to collect the parcel to the dtdc office and they said that the parcel has been returned back.

I don't know whether i will get proper response to this email. Whether complete dtdc team is this much irresponsible that don't care and bother about customer money and importance of the delivery. I am so much surprised and not happy with dtdc delivery person (I don't know the name of that person). I am parallelly so much surprised that dtdc is recruiting such a bad person for customer support.